Ocean Spa Hotel Cancun

Helpful staff, friendly to families, solicitous of well-being. Good, clean facility, nice location. Amazing service, interest in helping. Front beach property close to marina. Mexican a la cart restaurant super.

Couldn't fault

Very good food and service.

There were 4 of us in the room and they were notified to leave 4 towels with us at all times. Which they ignored and left only 2. We had to be notified at the service desk to get the others.

People were super nice and friendly.

Sometimes the attention was scarce

The beachfront property near the marina offers clean facilities and a comfortable bed. The staff, including Cesar, Miranda, Alberto, Roman, Jesus. The Mexican restaurant is fantastic.

all-inclusive

That they are bothering you very insistently to sell you their time share is a nuisance that you go 3 nights to rest and from early on they are bothering you to go to a breakfast to show you the time share plans and if you refuse they behave rudely

very good meals.

the very serious or inattentive waiters

At this luxurious 4-star hotel, we were pleasantly surprised by the enhanced comfort and quality services provided. The location next to the marina added an extra touch of luxury and convenience. The service was outstanding, with the staff showing a genuine interest in fulfilling all our needs. Special thanks to Cesar, Miranda, Alberto, Román, Jesus, Pedro. The facilities and amenities were top-notch, including a swimming pool, jacuzzi, and spa center. The room was well-equipped with modern amenities such as air conditioning, a mini-bar, and a flat-screen TV. Moreover, the Mexican a la carte restaurant was superb, adding a local flavor to our dining experience. we were extremely satisfied with our stay at this hotel and would highly recommend it to friends.

The attention of the staff.

The replacement of clean towels day by day.

The hamburger stand

I was assigned a room far away and with children it's very uncomfortable. You could ask. But the attention at reception is excellent.

Clean facility, good location near the beach. Helpful and friendly staff, especially at the front desk and Italian restaurant. Amazing service, always attentive to our needs.

I liked the room, the location, the snacks.

I found it very unpleasant that they give you the drinks in plastic glasses that are not disposable, bread was from previous days, desserts, were all the same but in different colors, you did not leave a tip they looked at you badly and counted badly, beach is public and said private in the ad, room included a Jacuzzi and they did not have one.

Amazing service, helpful staff, friendly, solicitous, clean facility, nice location.

Nothing everything was great.

We recently stayed at this place and were pleasantly surprised by the quality of the hotel. The location next to the marina was perfect for us, as we love being near the water. The service here was top-notch, with friendly staff like Cesar, Miranda, Alberto, Román. The hotel itself is very pretty and has a high-class feel to it. The bed was comfortable, and we also enjoyed the beach area.

We highly recommend this place to everyone.

I recently had the most amazing time on my holiday! the staff at this resort were incredibly friendly and made me feel right at home. the dining experience was top-notch, with flavorful dishes that left me craving for more. the chefs and waitstaff, especially Roman and Amizael, went above and beyond to ensure that my dining experience was nothing short of perfection. the pool and grounds were beautifully maintained, providing the perfect backdrop for a relaxing vacation. And the best part? the breathtaking view that greeted me every morning. It was truly paradise!